Old Oak Properties

Old Oaks Response to Corona (COVID-19) Virus

UPDATE - APRIL 14, 2020

COVID-19 - Help by Paying your Rent

At Old Oak, we are committed to helping those in our community who need it most. In addition to making a $100,000 donation, all scheduled rent increases will be donated to the United Way of London. We thank you for continuing to pay your rent. Together we can assist those who need it the most.

If you have any questions, please reach out to customerservice@oldoak.ca.

Stay Healthy. Stay Home

UPDATE - MARCH 25, 2020

March 26, 2020

Dear Residents,

We hope this finds you staying safe during the COVID-19 pandemic. Here at Old Oak, we recognize our duty as a reliable housing provider to offer support to our residents whenever possible. This is especially important during this unprecedented time.

We want to ensure residents are aware of options the federal government has put in place to support residents who may be suffering financial hardship related to job loss, additional burdens caring for family, or illness due to COVID-19.

Below please find some benefits you or a family member may be eligible for:

Employment Insurance

  • Visit: https://www.canada.ca/en/services/benefits/ei/ei-sickness/apply.html

Emergency Care Benefit

  • Visit Canada Revenue Agency website: https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/account-individuals.html
  • Intended for those who don’t qualify for EI, can’t go to work, and don’t have paid sick leave
  • Provides up to $900 every two weeks for up to 15 weeks, to those affected by COVID-19
  • Who can apply:

o Workers - including self-employed - who are quarantined or sick with COVID-19

o Those staying home to care for a family member with COVID-19 who doesn't qualify

o Parents staying home to care for children because of school closures

The Emergency Support Benefit

  • Visit Canada Revenue Agency website: https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/account-individuals.html

The Canada Emergency Response Benefit (CERB) Program

  • This is intended to quickly direct income support payments to Canadians whose income has been lost or severely reduced because of COVID-19.
  • The government claims that Canadians who qualify for the program can now expect payments of up to $2000.00 within weeks and the payments should continue for four months.
  • Visit https://www.canada.ca/en/department-finance/economic-response-plan/covid19-individuals.html#new_canada_emergency_response_benefit

Another way we can help is by working directly with those that feel they need assistance above what the government is providing. If that is you, please contact customerservice@oldoak.ca or call 519-641-1248, ext 101 to discuss potential options.

The health and safety of our residents and employees continues to be our number one priority. Together with our industry peers, we are in contact with all levels of government and will continue to work with them to find additional initiatives to further support our residents.

Please watch for further communications or updates as we work through this together. In the meantime, we urge you to follow the recommended health precautions, for everyone’s health and safety.

Take care everyone and stay safe!

UPDATE - MARCH 19, 2020

As the COVID-19 Virus continues to spread, we are here to advise you of Old Oaks’ best practices and inform you of additional steps we are taking to maintain a healthy and safe environment. After all, every one of us deserves to feel relaxed and at piece in our homes.

Our constant commitment to keeping our staff, our residents and their guests as healthy and safe is as important now as ever. To ensure this commitment to you, we will be doubling down and stepping up on these best practices that are already in place.

At all our buildings, we are increasing the frequency of cleaning protocols, especially in high activity areas. Sanitizing stations and sanitizers are out of stock across North America; however, we will provide them in each building as soon as they are available. In addition, we are keeping constant communication with local health care professionals for the most up to date recommendations and updates from the Government of Canada.

A few things we would like to remind all our residents about during this outbreak:

  • If you are feeling unwell, please take into consideration those around you and stay at home. If you are experiencing symptoms of fever, shortness of breath, or cough, please consult medical advice and stay away from hospitals or public areas.
  • Thoroughly wash your hands for 20 seconds with warm water as often as possible
  • Avoid touching your face, specifically your nose, eyes and mouth
  • Avoid shaking hands or contact greetings
  • Keep eating well and drink lots of water
  • Practice Social Distancing by maintaining 6 feet apart from others whenever possible

The goal of our protocols and this memo is to prevent the spread of the virus. We are deeply appreciative of the nurses, doctors, paramedics, researchers and scientists at the frontline of the response.

For the most up to date information in Canada, we recommend visiting:


We are grateful for your support and appreciate your extra care during this time.

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